Order FAQs
What if I have a question about a product?
If you have any questions concerning any of our products you can e-mail us or call us at 1-800-959-3681.
Do you have a money back guarantee on your products?
We sure do. All of our products are backed by a 60-Day Money-Back guarantee.
What are your hours of operation?
We are open Monday - Friday, 9:00 am - 5:00 pm. (Eastern Standard Time)
Do you accept checks and money orders?
Yes. If you want to mail a check or money order click here. This page will tell you everything you need to know concerning sending a check or money order for your DVD order.
How can I order?
You can order online using our secure checkout process or by calling 1-800-959-3681.
What will happen after I place my order?
After you place your order you will receive a confirmation receipt with your order ID via e-mail.
How much is shipping and handling?
Shipping and handling ranges from $5.95 to $9.95.
Who do you use to ship your products?
We ship all orders via the United States Postal Service.
What payment options are available?
We currently accept Visa, Master Card, Discover, American Express, Checks, and Money Orders.
How will I know my order went through?
When you place your order you will receive your receipt via e-mail after you complete your order.
Where do you ship your products from?
Your products are shipped from Charleston, South Carolina.
How long will it take for my order to be shipped?
We ship all orders next business day.
What if I made a mistake in my order?
No problem, we all make mistakes. If you notice you made a mistake in your order promptly e-mail or call us and let us know and we will fix it right away.
Is it safe to order online?
Yes it is. Braids By Breslin uses the latest in 128 bit encryption technology for all order processing. All of the data entered on our protected web pages is encrypted using the SSL (Secure Socket Layer) protocol.
Will my personal information be passed on to third parties?
No. We assure that your personal information will never be passed on to third parties, sold, or rented, unless we have received your authorization to do so or are legally obligated to forward such information.
What do I do if I want a refund?
If you want a refund and it's been within 60 days of your order, simply download the Return Authorization Form and mail it in with the product you'd like a refund for.
